| 1. Do you have a store that I can visit? |
Yes, we have. We cordially invite you to visit our store to experience our service and products.
Since 1992 we have a store in Amsterdam, The Netherlands. You can find us in the Shopping Centre Magna Plaza.
The shop address:
Stream & Field Jewellers
Shopping Centre Magna Plaza
Nieuwezijds Voorburgwal 182
1012 SJ Amsterdam
The Netherlands
Please click here for the address and route description.
To view our opening hours please click here.
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| 2. How long is the delivery time when I have ordered a product? |
The moment we have received your order, it will be processed with the utmost care. The estimated delivery time is the time when we shipped the product plus the transit time.
You can check the "ship in" time for each product in the product detail page. For the transit time to your region please go to our shipping page .
We will do our best to complete your order within the estimated delivery time. In case we expect tot exceed our estimated delivery time we will notify you by email.
International (Non EU) delivery:
The estimated delivery time has not taken into account the time that customs might need to inspect the order. |
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| 3. When the delivery agent is not able to deliver the products to me, will the products returned to Stream & Field? |
| To ensure a safe delivery, we will ship your order by registred mail. When you are not at home, the delivery agent will either try to deliver your products at another time or wil contact you for the delivery. To ensure your privacy, your order will never be deliverd to your neighbours. |
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| 4. What are the shipping charges? |
| The shipping charges are depending on the country were the products are shipped to. You can go to our shipping page for the charges. Please click here |
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| 5. Can I pick up the order myself? |
| Yes, that is possible. We also have a physical store located in historical centre of Amsterdam. You can find our store in the Magna Plaza Shopping Centre. Please click here for the address, route description and opening hours. |
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| 6. The payment has already been deducted from my account and I still have not received my order. |
| When your payment has been approved, your order will be shipped. It is possible that there is a time-lag of one or several days between the payment and the delivery of the order. |
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| 7. Which form of payments do you receive? |
| We accept payments with VISA, Mastercard, American Express, Paypal and I-deal. For delivery within The Netherlands you can also choose cash on delivery. Please mind that when choosing cash on delivery an additional administration costs will be charged. |
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| 8. How do I know that you have received my order? |
| Your order is received when you have completed the last step. A message with "thank you for your purchase" will appear on your screen. In addition you will receive a confirmation email to confirm that we have received your order. |
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| 9. I have completed my order succesfully and still have not receive the confirmation email. |
| It is possible that you have provided us with incorrect email address. An other reason could be that your email account is full. If you want to make sure that we have received your order please feel free to send an email to sales@stream-field.com. |
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| 10. How do you ensure my privacy? |
| Your personal information is only used for the purpose of completing your order. Stream & Field will never distribute your information to any other third-party. You can read more about our privacy policy here. |
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| 11. Can I return or exchange a product? |
| Yes, you can. Products can be returned within 14 days, starting from the moment you have received the products.
Products that are made or modified to the specific wished of the client are not accepted for return or exchange. Please check our return policy for details |
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| 12. How do I return or exchange a product? |
Products needs to be returned with all their original documents and packages. By mail: All products must be returned by registered mail that has a trackable shippingnumber. You can ship the package to
Stream & Field
Aftersale Department
Spuistraat 137
1012 SV Amsterdam
The Netherlands
You can also personally bring the package back to us by visiting our store in Amsterdam.
Please check the Return Policy page for more details. |
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| 13. Who will have to pay the shipment costs when returning the products? |
| The shipment costs for returning the products will be borne by you. |
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| 14. How long will it take before I have received my money back on my account? |
| Your money will be returned within 30 days after we have received your products. |
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| 15. How can I determine my ring size? |
| You can find your size with our size chart. Please click here. |
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